Melissa O’Connor Named on Business Review’s Leader Board

Albany Business Review, March 29, 2021 — Leader Board is a quarterly series that introduces readers to the newest top executives. Here’s a recap of the leadership changes at Capital Region companies and organizations in late 2020 and the first quarter of 2021. See the...

How the Coronavirus Changed the Way We Shop

Times Union, March 2, 2020 — Christmas was just days away, but the Macy’s department store at Colonie Center was pleasantly uncrowded. The busiest area seemed to be at the counter where customers could retrieve their online orders. So it was no surprise last...

New York’s Retailers Have a New Champion in Albany

Capitol Pressroom, December 14, 2020 — Retail businesses have played a major role during the course of the COVID-19 pandemic. We talked with the new head of the Retail Council of New York State, Melissa O’Connor about the group’s priorities heading into the 2021...

Shippers Scramble as Holiday Shopping Goes Online

Times Union, December 3, 2020 — Merchants told us to shop early. Health officials told us to stay home. The result? An avalanche of online purchases that is burying parcel delivery trucks and postal carriers. “More than half of holiday shoppers took...

Shopping Local? More Merchants Offer Online Convenience

Times Union, November 24, 2020 — Local merchants are taking a larger share of online purchases, thanks in part to a portal that went live last April, just three weeks into the COVID-19 pandemic. RetailNewYork.com opened up to the state’s small independent...

Black Friday Arrived Early This Year

Times Union, November 22, 2020 — Advertisements for Black Friday sales began appearing even before Halloween, as retail groups pressed consumers to get their Christmas shopping done early. “More than 40 percent of consumers started holiday shopping earlier this...

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