Michele L. Coons joined the Retail Council in 2001 as Merchant Services Coordinator before becoming Director of Member Services in 2016. She is an ETA Certified Payment Professional and was the first to be certified in upstate New York. Previously, for two decades, Ms. Coons managed various CVS pharmacy locations in the Capital Region.
A lifelong resident of Guilderland New York, Ms. Coons actively engages in civic service and has held positions on the Guilderland Pop Warner and Babe Ruth boards of trustees. She enjoys spending time with her husband of 38 years, their two grown children and their beloved family dog.